NPS Causal Drivers
Models the causal relationships between service quality, product satisfaction, and the Net Promoter Score (NPS).
v1.0.00 variables6 edgesOpenCM 1.0
Common Uses
- Identifying which customer experiences move NPS
- Coordinating CX programs across product, support, and ops
- Quarterly executive read on customer sentiment
- Tying NPS to revenue retention in a board deck
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